FAQ

Our short quiz (1minute) asks about your cat's age, weight, health goals, and any sensitivities. We then match your cat to the Optimeal wet food formula that fits them best. You can review and change the recommendation before you place any order.

Yes. Right on the results page — before checkout — you can browse all Optimeal recipes and swap to whichever one you prefer. You're never locked into the quiz result.

You can retake the quiz as many times as you need before checkout! Afterward, you can always edit your recipes, delay your order, and change your meal plan size, and of course, cancel any time. For extra help, reach us at all hours at info@optimeal.com. We respond within 1 business day!

The trial gives you a starter pack of Optimeal at a lower price so your cat can try it before you commit. After14 days, your monthly subscription activates automatically and your first full box ships. You'll receive a reminder email a few days before the trial ends.

The Trial period is an essential step in building your monthly subscription! You’ll be able to transition your cats to Optimeal and get a sense of which recipes they take to, versus some they may not enjoy. Then, before your subscription starts, you can tailor the order to exactly what your cats need to thrive. Plus—you get a free tote bag!

After 14 days your subscription activates and your card is charged for the first monthly order. You'll get a reminder before this happens. If you'd like to cancel, you can do so from your account at any point before the trial ends.

Log in, go toSubscription settings, and select Cancel — no phone calls, no forms. Cancel any time within the 14-day window and you will not be charged for a monthly subscription. You keep the trial pack.

Go to your account dashboard and update your product selection. Changes apply to your next order. If your next shipment is already processing, the new formula will start with the one after that — your account will show the cutoff date.

You can skip your next delivery if you have enough and your subsequent order will ship as scheduled the month after! Our Meal Plans are engineered for monthly feeding, whether you’re feeding Optimeal as a topper or a full meal.

Log in→Subscription settings→ Cancel. Your subscription ends at the close of the current billing cycle and you won't be charged again. A confirmation email is sent immediately.

We ship across the contiguous United States. Enter your zip code at checkout to confirm availability.

Standardshipping takes3-4 business daysafter your order is processed, and Express shipping takes 1-2 business days. You'll receive a tracking link by email as soon as your package ships.

Shipping costs are shown at checkout before you confirm, so you'll always know the full price before paying. Subscription orders are eligible for discounted or free shipping depending on your plan.

We stand behind every first order with a money back guarantee. If your cat refuses Optimeal, contact us and we'll issue a full refund — no need to return the pouches. Every cat has their own taste and we understand that.

Email us at info@optimeal.comwithin 30 days of your first order with your order number and a brief note. Our team replies within 1 business day.

We're sorry. Email support with a photo of the issue and your order number. We'll send a replacement or process a refund right away.

Optimeal is complete and balanced wet food for cats, available in convenient single-serve pouches. All recipes meet AAFCO nutritional standards for a full everyday diet — not a treat or supplement. We currently focus on wet food; we don't offer dry food.

All Optimeal products come in single-serve pouches. Each pouch is a complete meal designed for easy portioning and freshness. Exact pouch weight and servings per box are listed on each product packaging.

Several formulas are designed with limited ingredients and gentle proteins for cats with sensitivities. The quiz will surface the best match. If your cat has a diagnosed allergy or medical condition, we recommend consulting your vet before switching food.

Great as a dry food topper or standalone meal. If fed alone, feed adult cats approximately 2 pouches per 5 lbs of body weight daily. Divide into 2 or more meals. Feeding amounts should be adjusted to your cat’s needs according to individual activity, age and environment. Ask your veterinarian if you are unsure. Serve at room temperature. After opening keep in fridge max 48 hours.* A feeding guide is printed on every pouch and available on each product cart.